I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. A power adaptor to plug into the Stream box and a power socket at the wall. See if this works. Turn on suggestions. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONPSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. g. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 0a output. Solved: We have the quickstart pack but sadly cannot get broadband set. I am happy to help with this. Just hook up an adaptor to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. Even sitting in the room above the router, the WiFi was dreadful. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. 4. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Virgin Mobile. If you’re having problems with our broadband connection, visit our improve WiFi connection page. Perfect for when you can’t all decide on what to watch. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of the. We would like to show you a description here but the site won’t allow us. The cable is a shotgun cable, with a coaxial cable glued to another cable. ) The hub will be in here too. . . We would like to show you a description here but the site won’t allow us. Options. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. House move is a shambles in QuickStart, set up and connections Wednesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections Wednesday; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections WednesdayFollow these simple installation steps for your Virgin Media home phone set up. Virgin Media. For Virgin, my WF100 runs from the Virgin termination box at ground level on the outside of the house, up to the eves above the first floor, about 30ft around the loft rafters and then 10ft down to the F-socket in our bedroom/office, plus another couple of feet from that socket to the cable modem - all done with screw-on connectors - and we are. I will assist you on getting this done for you. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. In any case your contract prohibits you moving it yourself. The cable could be hidden within, or behind, furniture. VM want £99 to move it. It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. The box and cables may have been removed by the previous occupiers. And then somehow through a wall to the other side, which is under the stairs. We. on 04-12-2022 14:39. Virgin Media services are only available in eligible Virgin Media network areas. Let us know how the visit goes!The Virgin chaps I have dealt with have been very particular about this, as apparently signal levels can fluctuate badly with poor connections. You could get up to £200 paid off. What type of cable does Virgin Media use? SSL Coax. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Connect the Hub’s power cable with the blue tab. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Thank you. Another option might include. Good afternoon everyone. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. Calling a virgin landline - Ringtone had changed. However, I do not have any of the specified wall sockets available. • Take the red-banded end of the isolator cable and button it firmly into the Virgin Media socket on your room. In your Stream kit you’ll find everything you need to get the Stream box up and running. My Virgin Media App. Always assuming the cable will reach to the BT junction box of course. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. 14,065. When you’re booking your move, let us know if you want to choose a new package for your new home. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. QuickStart, set up and connections. You need something called a barrel to connect the two. on 08-01-2023 20:46. Plug into the wall socket. You need to use one of these and run it upstairs using proper ethernet cable (cat5). If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. New Euro outlet. Hope this helps, I'm sure another poster will answer your question. The new cables from your Quick Start kit will be push fit. 1 Attach the base 1. Press and hold the WPS button on the larger Wifi Booster forThe master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my lounge. The wi-fi performance of VM's hub's, however, is generally rated as poor on here no matter where it is located. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. You may need to use the. If they do come on, then again its a white cable/plug in issue. Browse. . Didn't have to pay Virgin to move my box to the other side of the room, I just ran the new cable under the edge of the carpet to the new location and connected it up. 26-07-2023 8:48:18 PM. Virgin Media Extension Cable. SpeedNeighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago; Access denied on router in Networking and WiFi 3 hours ago; Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoPlugging your virgin media router into an extension lead is fine. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. Phone. 8 March 2011 at 8:29AM. How about using a 10m RJ11 to RJ11 telephone cable. The distance is approximately 12 metres. It will look something like this. I am so sorry to hear that you seem to be missing a wall socket in the home. Requesting CM IP address - Home Move. I have sent you a direct message to allow us to do this with you in a private space. Your traditional landline sockets will no longer be the connecting point for your landline handset. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). Can I move my Fibre router? No unfortunately moving the ONT and its delicate fibre cabling is likely to cause damage to the equipment or fibre strands, and can stop your broadband service from working. Is it possible to upgrade TV package in a new contract in Virgin TV 360 2 hours ago; Returning KIT - pack not arriving despite multiple asks in Virgin TV V6 yesterday; Need To Extend Cable - can I please Make An Appointment in Virgin TV 360 Saturday; Moving cable connection to a different wall in Virgin Media: TiVo® service 3. I need to move the SH closer to the TV, it is currently in another room. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Router Plugin Port. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Networking and WiFi. It’s important you talk to your provider about how the service will work for you. Connecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Your service provider will be able to move the master phone socket for you and will share the price with you to move the socket within 2 days of the order being placed. Preparing for Landline changeover to fibre. The RJ11 sockets will be redundant. I wanted to check with people on here before trying to get an engineer in, just. Choose the best spot for your wifi hub. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. Check your DMs btw. We only have the Open reach Master socket 5C. Reply. The approach I took was to snip the coax where it entered the house upstairs, then rerouted it through to it's new location downstairs. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. Please look out for the private message and we can get started. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. 01-02-2023 10:59 - edited 01-02-2023 11:00. First, check that your device is running the latest software as this might be causing the issue. How can I upgrade the wall socket, cables and even the splitter I have connected to the tivo box and the modem. Virgin Media M125 Fibre Broadband. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Next, connect the power cable. is plugged into your Virgin Media socket on your wall. Plug the cables into the hub. Do you need a Virgin Media Socket for WIFI? Your TV must have HDMI inputs in order to use the Virgin Media TV service, and for the internet. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Sign in to My Virgin Media a. Adduxi. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Community Natter. Superfast Broadband. -a power cable for the hub's adapter. Connect the black-banded end of the isolator cable to the socket of your Hitron. Hey @759385202, Welcome to the community and thanks for taking the time to post your issue on the forums. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. 2. Your cable modem (for fibre optic broadband customers) or your main telephone socket (for National broadband customers). Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home. You would be best speaking to retentions (thinking of leaving) which is option 4 when dialling 150 from a VM landline or mobile, or 0345 454 1111 from any other phone. We've just extended the house to the side and back and are finding that the wifi doesn't quite reach the far corner of the new build (where I like to sit), so. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). RedTomato said: I removed my Virgin cable about a month ago. I received the adapter in the post today, it seems a lot of work to reroot either, the phone cables or the VM router. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. If it doesn't work then you can call the pre-installs team on 0800 052 1734. 95. M. Best of all, for many, it’s a free upgrade. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. . If you have one of their recent "superhub" models, it has four ethernet sockets on the back. can test they’re secure by checking they don’t move when pulled gently. I'm just waiting on VM to contact me on here now to arrange it. 3 2. - 5109379My Virgin Media App. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax. VMED O2 UK Limited, trading as Virgin Media O2, is a British mass media and telecommunications company based in London, England. Tudor. Manage Your Account. Behold the power of Powerline. The Openreach sockets do not work for Virgin Media. As mentioned by Adduxi, the moving of your wall socket, does come at a one-time cost of £25, which is applied to the next bill after the visit. The new fibre phone line is designed to work with the same phones as the old copper line. Maybe now when I’m first on someone in cod and shoot I will actually get a kill instead of them magically turning around and killing me first in a split secondHi john, Thank you for the reply. Turn on and start the Box. Instead of leaving the splitter in the brown box in place, unscrew that and replace it with a 'f connector coupler', connecting the cable you want to use to it (leaving the other one disconnected in the brown box). Make sure to take our kit with you when you move. This means that the broadband router can be installed at either location and both will need ADSL filters. Estonia and the Netherlands have already switched. Thank you for your post. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. We have three different kits to choose from, depending on what you’re after, and they’re available from just £35 plus £7 p&p. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. You need something called a barrel to connect the two. There's a couple of different issues you have mentioned here so I will deal with them each individually. Your service provider is. 1. Plug the cables into the hub. Hey laurafawcett88, Welcome to the community and thanks for taking the time to post here on the forums. Remember, have your Virgin Media network name and WiFi password ready. #11. It is one of the largest. Options. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. socket. 2 hours ago. So, you should mention those devices to your provider and check if these need to be replaced or reconfigured to continue working. When your number transfers, your BT socket will go dead. Account - Mobile. I was told when purchasing the broadband package that f. Virgin Media;. This will not affect your broadband connection. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall. VipersNo setup fee is available on all bundles, broadband & phone, and broadband only packages. I then moved the Virgin-branded outlet, and used a crimp-on connector (of the same design as the Virgin ones, bought a job-lot on eBay). Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. I recently got Virgin broadband installed. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. Like the TV cable we have too. We would like to show you a description here but the site won’t allow us. I receive my broadband from VirginMedia currently, the white Virgin box is positioned in my daughters bedroom at the front of the house. I don't work for Virgin Media. Channel Optimisation must be left on. 0 Kudos. Manage Your Account. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. Really important:. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. Follow these steps to install your virgin Media Broadband, TV and Phone service. The wall socket is - 5109379 A second telephone is plugged into a wall socket downstairs with the Virgin number. If Virgin Media has the best deal for you chances are it'll be exactly the same situation for the next tenant as well, so once you move out they'll just end. No, any cables within the house can be touched as much as the householder wants to touch them. Virgin media wall socket in an unusable place. But this is provided you already have an undamaged Virgin Media socket. We would be able to install the extensions for in your home for free as part of the change over to the fibre network. VM will move the socket for £25, probably cheaper than an electrician. Then push the connector VM have provided over the screw thread. It is a RJ11 connector on the TEL1 phone socket on the hub. A BT master socket. You . So you can either unscrew this one & push on the connector provided in the Quick Start pack. 1x F Plug to F Plug Leads : Aerial Cables : Maplin Electronics. . If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. Hi, Just moved in to a new property, and the cable comes from the opposite side of the room to where we want the Hub/TiVo box. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. Firstly a 6 metre run along the living room wall. Don't touch it. . 95. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. Very poor advice. SpeedWow can’t wait to have a BQM looking like this. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. My Virgin Media App. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. This TEL1 socket serves the same function as the old 'telephone master socket' did. Please help. Browse Virgin Media Virgin Media Community. nothing to do with the outside boxs. A coax cable will also need to be installed by Virgin Media for the live TV signals. No, what you need to do is switch the extension wiring from the BT socket to the VM one. . on 17-12-2022 10:39. isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Step 3: Plug in your Virgin Media Hub on the go-live date. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. I only need them moved by less than a 30 cm. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Turn on and start the hub. The other is marked TV, & this is used for TV & Broadband. This still leaves me with a couple of important concerns. The coaxial cable goes into the internet box, and the other part of the cable is plugged into a Virgin Media socket which seems to be for unusual Ethernet cables (this is the socket:. You should also be aware there is a £25 call out charge for the engineer to move the socket. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. The top “capped” one is marked FM & has been disused since cable went digital. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. I will send a private message - watch out for the purple envelope inviting you in. VM don't use fibre inside the property. If speeds aren’t as good as they could be, try your Pod in different places. Location. All the cabling is the property of Virgin Media and must not be touched. com. As mentioned by Adduxi, the moving of your wall socket, does come at a one-time cost of £25, which is applied to the next bill after the visit. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. 1. Sky will credit your account with up to £100 if Virgin charges you termination fees. Reduces the. Re: Move Virgin wall socket. No knowing the layout of you home doing this might be less obvious than the thick VM cable. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. The wall socket is currently in the living room and I need it moved to another room. 2. You may find it is just a cable coming in through the wall, in which case a simple adaptor is what is needed. Thanks everyone for the help. I'm very sorry for any issues you've had in speaking with the team. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. Simplistic way will be running cable round the top of the skirting mate. I had virgin media at my old property and booked a home move two weeks ago to my new property on the 17th. 2. Do you need a Virgin Media Socket for WIFI? I moved house with my family and we wanted to move to Virgin Media. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Save £105. They will respond here in a few days. As the Hub starts up, it'll need to connect to the Virgin. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. 24-03-2021 05:06 PM. 0 Kudos. Using high quality coax cable is a must too. Jun 1, 2007 #16. We all know and love the internet and TV services that can enter our homes through entry points. When you place your order, we'll let you know. The box needs to move from my living room to under the stairs. Turn on and start the Hub. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Hi our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. What type of cable does Virgin Media use? SSL Coax. Project Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. This follows on from an appointment made for last week. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. The UK isn’t the first country to make this move. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. 95 – £ 59. Be aware it may complicate things though if you do come to order cable in the future. You might also need to change it if your current package isn’t available at your new address. • Plug the TV Box into a nearby mains socket. Up to speed. Hi, We had a perfectly functioning landline which had been there since we moved in, it’s a Virgin Media one and was just a regular telephone socket on the wall with a wire going outside to the sealed plastic VM box. All forum topics. TV & FM Radio Sockets. Any other way is going to cause you a load of hassle. " The hub is upstairs as previously said. Background I moved in around 3 weeks ago. • Connect the end of the 1. My Virgin Media App. Virgin Media Help - Get help, tips an. Re: Move socket. Quite often though, VM does do switchovers for individual customers as an alternative to fixing a fault on a traditional landline connection (though availability to do this may vary by area). Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Superfast Broadband. Home Phone. Your "loss of signal" point is a good one. Also there will be an external, often brown, omnibox. The wall socket is - 5109379A second telephone is plugged into a wall socket downstairs with the Virgin number. 5m isolator cable with which black band to the socket marked ‘Wall’ on the connector cables. I've spoken to Virgin who have said yes along with £99. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. This does concern me, I will send the cable back and ask the team to come out and either extend or move the box for us. Fibre phone Adaptor - different rooms. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). we’ve just moved in to our new house. I also have this other dual cable going to the Smart Hub. It’s easy to switch your TV and landline services too. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. However you might need to check what type of cable is used to connect the socket to the Virgin network. Like the TV cable we have too. OR. We can certainly get a move of the equipment / wiring done. We appreciate you reaching out to us on here. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). If you wish to go ahead and get this booked I will be more than happy to help further or you can call us on either 150 from a Virgin Landline or Mobile or 0345 454 1111. 95 – £ 59. A Virgin Media wall socket is simply a point of entry into your home. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. New Euro outlet. We would like to show you a description here but the site won’t allow us. g. Forum; Apps. The line is a cable which comes from outside near the pavement and goes all the way up under the roof, where the internet box is. Step by step guide to self installing your Virgin Media broadband Hub 4. CryptoCall Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Praying the white is the virgin one. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). When your number transfers, your BT socket will go dead. No, any cables within the house can be touched as much as the householder wants to touch them. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. At first, I was concerned that this was a scam but there are enough posts on the help forum to convince me otherwise. Location. SSL coax is extremely versatile and can be used in several applications. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. Sometimes there is no wall box, just a trailing cable. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Solved: Hi everyone, I was wondering if it would be possible to move the Virgin Media network port in my house from the first floor to the - 5147803. A new secure password will be generated for you. we had some building works done tail end of last year and it got damaged/semi-severed, so I waited until everything was cleared up. 29/07/15 - 16:50 #1. Luckily, most newer computers have one already. Faceplates after second visit. Stay safe online. VM will usually only supply a Quickstart to a property that had VM previously. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If the externals are not there this needs to be reported, as a separate set of contractors will need to be bought in to re-establish the connection to the street cabinet. Hi, Currently, we have our Virgin Media wall socket in the hallway which doesn’t work as we have a TiVo box.